Support

For support, please email support@drakenwatches.com, or fill out the form below:

For general enquiries and feedback, please email mike@drakenwatches.com, or use the form on our Contact page.

FAQ

Warranty and returns

Returns

We want you to be able to buy with confidence and be completely happy with your watch purchase. If you receive your watch and are not satisfied for any reason we will gladly accept it as a return within 14 days of delivery, providing: You purchased the watch from us....

Warranty

All Draken watches come with a 2-year limited return-to-base warranty which covers the watch from malfunction or damage, which in our sole opinion is due to a defect in material or workmanship. The warranty period starts from the date of purchase. The warranty does...

Our products

Water resistance

There’s a common misconception: if you have a watch rated to 50m water resistance (WR), it should be good for scuba diving, right? That would make sense, but in reality you’re not safe going 17m deep with a 50m WR watch. Many of these watches are...

Installing a replacement bezel insert

In the event that the bezel insert on your Tugela becomes damaged beyond practical use, we do sell replacement bezels that you can easily install yourself. Here are a few tips on how to install a new bezel insert and get it perfect first time: Use a strong sharp knife...

Shipping

Shipping

We use DHL Express for shipping all orders over US$99. Assuming the product is in stock, we’ll generally package and send it the day after you place your order. DHL deliveries require signature on arrival. Shipping usually takes between 3-4 working days,...

Placing orders

Taxes and import duties

Orders from Draken Watches will ship from New Zealand. If you are outside of New Zealand, you may have to pay import taxes and duty fees when the watch enters your country. In most cases DHL will start the fees process as soon as the watch leaves our store. If you are...