We have several retailer partners around the world. Long Island Watch – United States – https://longislandwatch.com/ World Watch Museum – Spain – https://worldwatchmuseum.com/ Aurifo – Czech Republic – https://www.aurifo.com/ Watch Bandit – Germany – https://watchbandit.com/ Time Bomb Watches – South Africa – https://timebombwatches.co.za/ If you are interested in becoming a Draken retailer, please […]
Support
Peregrine bracelet troubleshooting
Unkinking the bracelet First off, if your bracelet gets a kink, DON’T FORCE IT! If you can’t unkink it with your fingers, then don’t stand on it, hammer it, or use tools on it as this may damage the bracelet. Remove it from the watch head by pinching the quick-release levers inwards then follow the instructions below. […]
Import taxes and duty
Most countries charge import taxes and duties for importing products. Please check your local customs regulations. To check what fees are due on your order, you can use this calculator. 15% GST will be added at checkout for New Zealand customers. To reduce delays with customs, import taxes and duties are added on at checkout […]
Water resistance
There’s a common misconception: if you have a watch rated to 50m water resistance (WR), it should be good for scuba diving, right? That would make sense, but in reality you’re not safe going 17m deep with a 50m WR watch. Many of these watches are engineered to a relatively loose standard (ISO22810) with lower […]
Installing a replacement bezel insert
In the event that the bezel insert on your Tugela becomes damaged beyond practical use, we do sell replacement bezels that you can easily install yourself. Here are a few tips on how to install a new bezel insert and get it perfect first time: Use a strong sharp knife to get under the old insert. I […]
Shipping
New Zealand – orders will ship locally via a tracked service with NZ Post and usually take 2 days. South Africa – we hold some stock for South African orders at our dispatch office in Johannesburg. Orders will generally ship locally via a tracked service with Postnet/Aramex and usually take 2 days. Occasionally, if an […]
Returns
We want you to be able to buy with confidence and be completely happy with your watch purchase. If you receive your watch and are not satisfied for any reason we will gladly accept it as a return within 14 days of delivery, providing: You purchased the watch from us. The product is unworn and […]
Warranty
All Draken watches come with a 2-year limited return-to-base warranty which covers the watch from malfunction or damage, which in our sole opinion is due to a defect in material or workmanship. The warranty period starts from the date of purchase. The warranty does not cover damage caused by misuse/physical force, or normal wear and […]