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Support

For support, please email support@drakenwatches.com, or fill out the form below:

For general enquiries and feedback, please email mike@drakenwatches.com, or use the form on our Contact page.

FAQ

Warranty and returns

Returns

We want you to be able to buy with confidence and be completely happy with your watch purchase. If you receive your watch and are not satisfied for any reason we will gladly accept it as a return within 14 days of delivery, providing: You can provide proof of...

Warranty

All Draken watches come with a 2-year limited return-to-base warranty which covers the watch from malfunction or damage, which in our sole opinion is due to a defect in material or workmanship. The warranty period starts from the date of purchase. The warranty does...

Our products

Installing a replacement bezel insert

In the event that the bezel insert on your Tugela becomes damaged beyond practical use, we do sell replacement bezels that you can easily install yourself. Here are a few tips on how to install a new bezel insert and get it perfect first time: Use a strong sharp knife...

Water resistance

All our watches are thoroughly tested to comply with the specified water resistance (WR) rating for that watch. For starters, there are very specific tolerances required to meet a particular WR rating. We design our cases in accordance with these rules. For example,...

Shipping

Shipping

We use DHL for shipping larger more expensive items such as watches. Assuming the product is in stock, we’ll generally package the and send it the following day you order. DHL deliveries require signature on arrival. Shipping usually takes between 2-3 working...

Placing orders

Taxes and import duties

Orders from Draken Watches will ship from New Zealand. If you are outside of New Zealand, you may have to pay import taxes and duty fees. You will not have to pay VAT though, so we will not add it at checkout. If you are in New Zealand, You will have to pay VAT on...