We want you to be able to buy with confidence and be completely happy with your watch purchase. If you receive your watch and are not satisfied for any reason we will gladly accept it as a return within 14 days of delivery, providing:
- You can provide proof of purchase.
- The product is unworn and the original packaging is intact and undamaged.
Note that we only accept returns on watch orders.
Before returning a product, please contact us first. Products returned without contacting us will not be accepted and no refund will be issued. Products are to be returned at the customers expense, via a tracked courier service. Once we receive your returned order and the product and packaging has been inspected and verified as being unworn and undamaged, we will issue you a refund, less original shipping.
If we inspect your returned order and determine that the product or packaging has been damaged we will contact you to make arrangements to return your order to you at your expense.
Refunds will be processed promptly and payment made by the same method that the original order was paid. Refund payments may take up to 7 business days to be received, depending on your bank and location. All refunds are processed in NZ Dollars and we are not responsible for any shifts in currency exchange rates between purchase and refund.
To arrange for a return, please use the form located on our contact page.